Politique d’expédition

Thank you for your support and trust. To ensure a smooth and transparent shopping experience, please carefully read the following details regarding order processing, shipping times, and fees.

1.Shipping Origin and Processing Time

Shipping Source: All orders are shipped from our logistics center in the USA to ensure product quality.

Processing Time: Orders will be processed and shipped within 1-2 business days after the order is placed (excluding weekends and U.S. public holidays).

2.Domestic Shipping (U.S. Orders)
To ensure your order is delivered as quickly as possible, we have established close partnerships with top U.S. logistics companies such as UPS, FedEx, and USPS.

Smart Shipping Strategy: Based on your shipping address, package weight, and current logistics conditions, we will automatically select the best shipping channel for you.

Standard Delivery Time: Typically 3-5 business days.

Delivery Areas: We ship to all locations within the United States. For remote areas (such as Alaska or Hawaii) or peak shopping seasons (such as Black Friday or Christmas), delivery times may be slightly longer.

Tracking Information: Regardless of the carrier, you will receive an accurate tracking number and query link in the shipping confirmation email.

3.International Shipping (Non-U.S. Orders)
To provide an outstanding cross-border logistics experience, we have partnered with global carriers such as DHL, FedEx, and UPS.

Smart Shipping Plan: Our system will automatically match the fastest and most reliable international shipping channel based on your destination country, customs policies, and real-time shipping conditions.

Standard Delivery Time: Typically 7-15 business days.

Customs Clearance and Delivery Details: International shipping times can be affected by the customs efficiency of the destination country and local delivery networks. In rare cases (e.g., routine customs inspection or extreme weather), delivery times may extend up to 20 business days.

Full Tracking: Once your package is shipped, you will receive a unique tracking number, and you can track the international movement of your package in real-time.

4.Customs Duties and Taxes
To simplify your shopping process, we adopt a “Delivered Duty Paid (DDP)” shipping model:

Prepaid Duties and Taxes: The total amount you pay during checkout includes all possible import duties and VAT (Value Added Tax) for your destination country.

No Additional Charges: You will not need to pay any additional fees to local customs or courier companies when the package arrives. If there is an incorrect charge by the logistics provider, please contact our customer service immediately.

5.Order Tracking
We ensure full transparency for every order, and you can track your package’s status anytime.

Automatic Email Notifications: Once your order is shipped, our system will send a confirmation email with the tracking number to your registered email address.

Multiple Ways to Track: You can either click the tracking link in the email or visit the respective courier’s official website to check the status using the tracking number.

Tracking Delays: Please note that logistics carriers may take 24-48 hours to update tracking information in their system. If you do not see updates immediately, please try again later.

Account Tracking: You can also log in to our website and view real-time shipping progress in the "Order History" section.

6.Risks

Address Accuracy: Please ensure that the shipping address is entered correctly. Any issues arising from an incorrect address or unreachable recipient may result in extra charges for re-shipment.

Damage or Loss: If your package is damaged or has not updated in the tracking system for over 10 days, please contact us immediately.

7.Contact Us
If you have any questions about the status of your order, or need to request a return, exchange, or change shipping details, please contact us at:
Customer service email: ShelfSpaceService@outlook.com
We guarantee a response within 24 hours for all inquiries.