Widerrufsrecht

Thank you for your support and trust. Your satisfaction is our only standard. If you are not completely satisfied with the product you received, we are always here to support you.

1.30-Day Worry-Free Return Guarantee
We offer a 30-day return guarantee from the date of receipt (based on the logistics delivery date).
Return conditions: The product must remain in its original condition, without washing or damage, and all original labels must remain intact.

2.Damaged, Defective, or Incorrect Items
Please check the goods immediately upon receipt. If you find any of the following issues, please contact us within 48 hours:

The product was damaged during shipping.

The product received does not match the order (wrong item sent).

The product has a manufacturing defect.
Solution: In such cases, the return shipping fee will be fully covered by us, and we will arrange for an expedited replacement or a full refund.

3.How to Start the Return Process (4 Easy Steps)
To ensure an efficient refund process, please do not return the item without prior communication:

Contact Customer Service: Send an email to our official email address, providing your order number and the reason for return (if it is a quality issue, please include a clear photo).

Get Authorization: Our team will review the request within 24 hours and send you the return authorization (RMA) along with detailed instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or arrange for a logistics company to pick up the item, and you won’t need to pay for return shipping.

Ship the Package: Carefully package the item and hand it over to the courier.

4.Refund Information

Inspection Time: We will complete the quality inspection within 3-5 business days after receiving the returned product.

Refund Method: Once the product passes inspection, the refund will be automatically returned to your original payment account.

Refund Processing Time: The refund will typically be processed within 10 business days. If it takes more than 15 business days and you still haven’t received it, please contact your card issuer or reach out to us, and we will provide a transaction reference number.

5.Contact Us
If you have any questions regarding returns or refunds, feel free to contact us via the following methods:
Official customer service email: ShelfSpaceService@outlook.com
We promise to respond within 24 hours on all business days.